Shipping policy

AVERAGE SHIPPING TIMES


Germany: 1-2 days
Europe: 3-5 days
World: 1-2 weeks

 

EU DELIVERY INFORMATION

  • All orders are sent with DHL International

  • All shipments are fully tracked

  • You can track your order through DHL website with the tracking code provided and link provided on your shipping confirmation email.

  • Buyers are responsible to monitor the shipment and delivery of the order and to contact logistics partner or local post office to ensure delivery and collection of your order with the tracking number that we provided

  • Possible losses and damages will be dealt with via DHL.

  • Buyers are responsible for all import taxes, customs duties, and other fees imposed by the destination country.

  • If I accept a return, you are responsible for return shipping costs.

 

USA & REST OF THE WORLD DELIVERY INFORMATION

  • All orders are sent from Germany via DHL

  • All shipments are fully tracked

  • You can track your order through DHL with the tracking code provided and link provided on your shipping confirmation email.

  • Buyers are responsible to monitor the shipment and delivery of the order and to contact logistics partner or local post office to ensure delivery and collection of your order. Use the provided tracking code to identify your shipment.

  • Buyers are responsible for all import taxes, customs duties, and other fees imposed by the destination country.

  • If I accept a return, you are responsible for return shipping costs.

 

Please pay extra attention to your shipping address before you place the order. Any packages returned due to an insufficient or incorrect address will be re-shipped at the cost of the purchaser or will be refunded excluding shipping cost.

The same applies for unclaimed packages. If a package can´t be delivered to your address, it will be reshipped to us. Once we receive the package, we will notify you about the return. The cost of reshipment will be your sole responsibility.

If your order gets lost in transit or if the product arrives damaged, you can claim a refund or re-shipment. In this case we need a prove which is either a photo of the damaged item or a prove of the tracking status. It is your responsibility to provide us with the information and to claim a refund within 2 weeks of actual or estimated delivery. After this timespan expires, you have lost your right for reshipment or refund.

In all other cases the risk of loss and damage of your delivery pass to you upon our delivery to the carrier. It is your responsibility to get in contact and make a claim with a carrier. In such cases we will not provide any refunds and no reshipment will be processed.  

 Information on delivery time can be found in the respective product description. An indication in days refers to the period from the payment by the Customer until delivery of the goods.

If the Customer’s order contains more than one product, all products will be delivered in one single shipment; for this shipment, the longest given delivery period for any of the contained products will apply. If the Customer wishes a product to be delivered separately in a shorter time, he may place a separate order for that product.